In the troubleshooting process, what is the primary outcome of the 'test solution' step?

The primary outcome of the 'test solution' step in the troubleshooting process is to validate that the solution works as intended. This step is crucial because after identifying a potential solution, technicians need to confirm that it effectively resolves the issue at hand. By validating the solution, technicians ensure that the fix not only addresses the immediate problem but also does not introduce any new issues. This critical step helps maintain customer satisfaction and trust, as it assures them that the service provided is reliable and effective.

While documenting the process, implementing a new troubleshooting strategy, and communicating with the customer are important aspects of the overall troubleshooting methodology, the core aim of the 'test solution' step focuses on verification and ensuring that the solution has the desired effect before moving forward.