In the troubleshooting process, which step involves using gathered information to identify the cause of the problem?

In the troubleshooting process, diagnosing the symptoms is crucial because it focuses on analyzing and interpreting the information that has been gathered about the issue at hand. This step involves using the data collected to ascertain the underlying cause of the problem, allowing the technician to understand not just what the symptoms are but why they are occurring. This identification is critical for determining the next steps in the resolution process, as it leads to a more targeted and effective approach to implementing solutions.

While other steps such as gathering information involve collecting data about the issue, and implementing solutions and testing the theory are subsequent actions, diagnosing the symptoms is specifically about synthesizing that information to pinpoint the root cause of the problem. This understanding is essential for ensuring that the correct solutions can be applied effectively.