What does a help desk primarily assist customers with?

The help desk primarily assists customers with technical questions and troubleshooting. This is because the function of a help desk is to serve as a support center where users can seek assistance when they experience issues with products or services, particularly those that are technology-related. Help desks are equipped to handle a variety of inquiries related to software problems, hardware malfunctions, system configuration, and other technical challenges that users may face.

In addition to providing solutions to immediate problems, help desk personnel often guide users on how to effectively use products, addressing both simple inquiries and complex technical issues. Their expertise allows them to offer insights that can help prevent future issues, thus enhancing the overall user experience and satisfaction.

In contrast, the other options involve areas that are not typically addressed by a help desk. Marketing strategies and advertising, financial advice and investment services, as well as product design and development require specialized knowledge and skills that fall outside the realm of technical support provided by a help desk.