What feature is typically included in modern business telephone systems for incoming calls during peak times?

The feature that is typically included in modern business telephone systems for managing incoming calls during peak times is the auto-attendant. This automated system allows callers to navigate through a series of options via their telephone keypad or voice commands, directing them to the appropriate department or individual without the need for a live operator.

This is particularly beneficial during high call volume periods, as it helps to streamline call handling and reduce wait times for customers. The auto-attendant can also provide essential information, such as business hours or menu options, enhancing the caller’s experience by giving them control over their interactions.

In contrast, last number redial and speed dial are features that focus primarily on making outgoing calls more efficient and do not aid in managing incoming call traffic. Manual answering, while a fundamental method of handling calls, does not provide the efficiency or scalability needed during peak call times in a business environment. Therefore, the auto-attendant stands out as the most effective solution for optimizing call management and ensuring that incoming calls are addressed promptly.