Which action is recommended prior to starting a new installation service?

Prior to starting a new installation service, communicating with the customer for clarity is essential. Engaging with the customer allows you to understand their specific needs, expectations, and any special requests they may have regarding the installation process. This interaction ensures that you are aligned with the customer's requirements, which can prevent misunderstandings and enhance customer satisfaction.

Additionally, clear communication can reveal any potential issues or concerns from the customer's side that may need to be addressed before the installation begins. By establishing this open line of communication, you also foster a positive relationship with the customer, which can lead to a smoother installation process and potentially beneficial long-term interactions.

While developing a checklist of materials, reading through company policies, and asking colleagues for advice on installation can all be beneficial actions, they are secondary to ensuring that the customer's expectations and requirements are understood upfront. Prioritizing customer communication lays the foundation for a successful installation.