Which of the following is NOT a step in troubleshooting a technical issue?

In troubleshooting a technical issue, key steps involve a systematic approach that focuses on understanding and resolving the problem rather than assigning blame. Gathering information helps in understanding the context of the issue, while identifying symptoms allows the technician to pinpoint what is wrong. Documenting the process ensures that there is a record of the troubleshooting steps taken, which can be helpful for future reference and continuous improvement.

Blaming the customer does not fit into this structured approach because effective troubleshooting emphasizes communication, empathy, and collaboration. Instead of placing blame, a technician should aim to work with the customer to understand the issue better and find a solution. This not only builds trust but also enhances the overall service experience.