Which step in the troubleshooting process requires asking the customer specific questions to gather more information about the problem?

The step in the troubleshooting process that involves asking the customer specific questions to gather more information about the problem is identifying the problem. This stage is crucial as it involves engaging with the customer to gain a clear understanding of the issues they are experiencing. By asking targeted questions, technicians can uncover the details that are vital for diagnosing the problem accurately.

During this process, the technician is essentially gathering data that might not be immediately apparent. This includes understanding the symptoms, the context in which the problem occurs, and any steps the customer has already taken. Such information is invaluable in narrowing down potential causes and avoiding assumptions.

The remaining steps, such as analyzing the situation, implementing a solution, and testing the solution, focus more on the application of the gathered information rather than the information-gathering process itself, which is central to identifying the problem accurately. Thus, asking specific questions to delve into the customer's experience is an essential component of effectively troubleshooting issues.